Shipping Information

At Reppa, we aim to get your order on the road as quickly as possible. We currently ship throughout Australia and New Zealand using Australia Post, with global shipping options planned for the future.

Dispatch

Same business day for orders placed before 10:00 am (Mon–Fri).

Delivery

2-5 Business days for typical metro deliveries in Australia.

Tracking

Included - Australia Post tracking on all orders.

Order Processing & Dispatch

Orders are processed Monday to Friday.
We also process and dispatch orders on Saturday mornings where possible.
Orders placed before 10:00 am (AEST/AEDT) are generally dispatched the same business day.
Orders placed after 10:00 am are typically dispatched on the next business day.

During busy periods, public holidays, or promotional events, dispatch times may be slightly longer, but we always work to get your order moving as quickly as possible.

Delivery Estimates

Once dispatched, Australia Post delivery times are generally:

Australia

Metro areas: 2-5 Business days
Regional areas: 3–7 business days
Remote areas: Longer delivery times may apply

New Zealand

Estimated delivery: 5–10 business days, depending on destination and customs processing.

Please note that these are estimates provided by Australia Post and are not guaranteed delivery timeframes.

Tracking Your Order

All orders are shipped with Australia Post tracking.

Once your order has been dispatched, you will receive a tracking number so you can follow your parcel’s progress from our warehouse to your door.

Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

Delivery Restrictions

Please note:

We do not ship to PO Boxes.

A physical delivery address is required for all orders.

International Orders

We currently ship to New Zealand and are working toward expanding to additional international destinations.

For international orders:

Import duties, taxes, customs fees, and other local charges are the responsibility of the customer.
These charges are not included in the product or shipping price unless explicitly stated.

Packaging

Where possible, we use recycled packaging materials to reduce waste while still ensuring your parts arrive safely and securely.

Damaged, Lost, or Incorrect Orders

If your parcel arrives damaged, is missing items, or is not what you ordered, please contact us as soon as possible and we will work with you to resolve the issue promptly.

For faulty, defective, or incorrect goods, we will arrange an appropriate remedy in accordance with our Returns & Warranty Policy and Australian Consumer Law.